All our standard shipping is sent via Australia Post or Courier from our Semaphore South Australia Showroom. Your order is expected to be delivered in 2-5^ business days within Metro areas. Regional destinations may take up to 7^ business days.
^Delivery times may vary depending on location, carrier and public holidays.
At present, our online order system does NOT calculate shipping charges and shipping costs must be manually calculated. Please DO NOT make payment until you have received a revised order with shipping charges added to your order.
We use Australia Post Express, the estimated delivery time for express post orders is 1-3 business days. Shipping times may be delayed during peak periods.
Authority to Leave (ATL):
This service is available with any home delivery orders. An address must first be considered accessible and safe by the courier. If it is, they will then leave it in a safe place.
When you select Authority to Leave as an option at checkout, you accept full responsibility and HandicappedPets Australia cannot be held liable if your order goes missing after it has been deemed delivered by the carrier.
Pets Need A Life Too! presents HandicappedPets Australia ships goods to all of mainland Australia and Tasmania; and international orders through our website. Please contact us on +61 419 824 937 to enquire about a special order for deliveries outside of our specified areas.